Terms & Conditions
- Introduction
1.1. By using this website Emergency Plumbers Direct and any connected telephone line, you agree to these Terms and Conditions. Please read these Terms and Conditions before using this service.
1.2. This document governs the relationship between you and us only. The Terms and Conditions on which repairs are assessed and completed are concluded between you and the Technician.
- Who are we?
2.1. We are Beyond Clicks Ltd – trading as Emergency Plumber Direct. Beyond Clicks Ltd is a company incorporated under the registered number: 10455433. Our registered office is: Mayflower House, 128 High Street, Billericay, Essex, CM12 9XE. By ‘we’, ‘us’ and ‘our’ we mean Emergency Plumbers Direct. By ‘you’ we mean the consumer.
- A summary of our role
3.1. We are a digital marketing provider. We are instructed by qualified professionals who carry out repair services, including on an emergency basis, as plumbers, electricians and gas engineers (collectively known as “Technicians”).
3.2. As part of our services to Technicians, we:
3.2.1. advertise our website to consumers looking for plumbing services.
3.2.2 We provide our digital marketing exclusively for Technicians. We do not provide any services directly to consumers.
- The Technicians
4.1. When a Technician wishes to sign up to our services, we verify their identity, professional credentials, if they are qualified for the service they provide.
4.2. Emergency Plumbers Direct accepts no responsibility for the repair works performed by the Technician.
- Booking Process
5.1. When we receive your enquiry, we will match you with a local Technician in your area.
5.2. It will be your responsibility to provide the Technician with access to your property. If you seek to reschedule before the Technician arrives, please contact them directly.
5.3. Emergency Plumbers Direct accepts no liability in respect of late attendance at any site, or for the late/non delivery of any equipment or materials. This is the responsibility of the assigned Technician
5.4. Emergency Plumbers Direct cannot guarantee appointment times due to unforeseen circumstances. Our general estimate is 1 hour response which is subject to availability at the time of calling and location of job and works needed to be carried out.
5.5. The technician reserves the right to refuse or decline any work at its own discretion.
5.6. Emergency Plumbers Direct does not have a role in the repairs work or estimate, although for our ongoing monitoring purposes, we may ask you for feedback on the performance of the Technician and investigate any complaints you raise.
5.7. You will pay the Technician directly.
- Prices
6.1. All charges are subject to VAT (if applicable by the subcontractors) at the prevailing rate.
6.2. The company charges a call-out fee and the Technician will come as fast as possible at the customer’s place and do a proper assessment of the issue. The call-out is agreed over the phone directly with the third party Technicians.
6.5. You will make payment to the Technician directly in completion of the job.
- Warranty
7.1. Any warranty provided will be agreed directly by the technician.
- Complaints
8.1. Your views are important to us and help us to ensure that Technicians are offering an excellent service. We do not seek to work with Technicians that abuse and do not comply with our Terms and Conditions.
8.2. Therefore, in the event you have a complaint about a service that was carried out, or behaviour exhibited by a Technician to whom you were introduced by us, please get in touch with us team@beyondclicks.co.uk.
8.3. Please note, however, that Technicians are not employed by Emergency Plumbers Direct. We will refer all complaints to the Technicians. This is to ensure the Technician knows the nature of the complaint and so they can assess their liability. Whilst we will investigate all complaints and seek to mediate between the Technician and the consumer, we are not a party to any dispute or conflict in relation to the quality of the work or the way it is completed.
8.4. We will do our best to investigate the work completed and will decide with the consumer and the Technician a suitable resolution.
- Limitation Of Liability
9.1. Emergency Plumbers Direct will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property.
9.2. Emergency Plumbers Direct will not hold responsibility or liability for damage caused whilst investigating and repairing any plumbing, gas or drainage work, including blockages. This includes but not limited to; the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles etc), internal and external walls where pipe work is/has to be routed and other damages as a result.
- Monitoring phone calls and emails
10.1. We may monitor and record our calls and emails, so we can assess any areas that we need to improve.
10.2. If calls are monitored, we will comply with all relevant data protection laws regarding the use of such information.
- Contact Us
11.1. You can contact us during business hours via email – team@beyondclicks.co.uk
- Changes to these Terms and Conditions
12.1. We reserve the right to change these terms and conditions at any time, for example if we change our processes or if there are changes to laws or regulations which require us to update them.
12.2. Any illustrations, descriptions, imagery either displayed on the company’s website, in marketing materials (both offline and online), catalogues, price lists or other are intended merely to present a general idea of works and services provided by the company. No part of these shall form part of any contract.